Logistics Policy
Logistics Policy
Order Processing and Shipping
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Order Processing Time:
- We typically process your small batch order within 10 business days after order confirmation.
- If the order quantity is large, we will process your bulk order within 30 business days after order confirmation.
- During peak periods or special promotions, there may be delays, and we strive to provide timely notifications.
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Shipping Notification:
- Once your order has shipped, we will send you an email with tracking information.
- If you haven't received a shipping notification, please check your spam folder or contact our customer service team.
Shipping Options
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Shipping Services:
- Our shipping services include ground, sea, air, and cross-border e-commerce logistics.
- You can choose the most suitable shipping method based on your needs and schedule.
- All of our product prices do not include shipping costs, which will need to be paid separately. The shipping costs are as follows
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Guangdong Province, China to North American
Shipping
channel
Price
(USD)
Delivery
Time
0.001-2KG
UPS
41
8 days
2.001-4KG
UPS
63
8 days
4.001-6KG
UPS
87
8 days
6.001-8KG
DHL
116
8 days
8.001-10KG
UPS
135
8 days
10.001-12KG
UPS
149
8 days
12.001-14KG
UPS
166
8 days
14.001-16KG
FedEx
197
8 days
16.001-18KG
FedEx
211
8 days
18.001-20KG
FedEx
222
8 days
Over 20.001KG
FedEx
9.9/Kg
8 days
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Delivery Time:
- Delivery times depend on your location and the shipping method chosen.
- We endeavor to ensure timely delivery, but please understand there may be unforeseen delays such as inclement weather or transportation issues.
Tracking and Receipt
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Tracking Your Order:
- You can track your order status and location at any time through our website or the tracking link provided.
- If you encounter any issues or need assistance, please contact our customer service team.
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Receipt Instructions:
- Please ensure someone is available to sign for the package during the expected delivery timeframe.
- If you're not home during delivery attempts, the courier will typically leave a notice and arrange for a second delivery or provide alternative pickup options.
Returns and Refunds Policy
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Return Eligibility:
- If you receive a defective product or it doesn't meet your expectations, please contact our customer service team within 30 days of receiving the item.
- To facilitate your return request, ensure the product is unused and in its original packaging.
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Return Process:
- Please contact our customer service team for detailed return instructions and a return authorization code (if applicable).
- Return shipping costs may be borne by the customer unless the return is due to product quality issues or our error.
Contact Us
If you have any questions about our logistics policy or specific orders, please feel free to contact our customer service team. We are committed to providing you with support and assistance.