Shipping policy

Logistics Policy

Order Processing and Shipping

  1. Order Processing Time:

    • We typically process your small batch order within 10 business days after order confirmation.
    • If the order quantity is large, we will process your bulk order within 30 business days after order confirmation.
    • During peak periods or special promotions, there may be delays, and we strive to provide timely notifications.

  2. Shipping Notification:

    • Once your order has shipped, we will send you an email with tracking information.
    • If you haven't received a shipping notification, please check your spam folder or contact our customer service team.

Shipping Options

  1. Shipping Services:

    • Our shipping services include ground, sea, air, and cross-border e-commerce logistics.
    • You can choose the most suitable shipping method based on your needs and schedule.
    • All of our product prices do not include shipping costs, which will need to be paid separately. The shipping costs are as follows

    • Guangdong Province, China to North American

      channel

      Price

      (USD)

      Delivery Time

      0.001-4KG

      UPS

      19.9

      8 days

      4.001-8KG

      UPS

      24.9

      8 days

      8.001-15KG

      UPS

      49.9

      8 days

      15.001-20KG

      UPS

      79.9

      8 days

      cost over $99

      UPS

      Free

      8 days

  2. Delivery Time:

    • Delivery times depend on your location and the shipping method chosen.
    • We endeavor to ensure timely delivery, but please understand there may be unforeseen delays such as inclement weather or transportation issues.

Tracking and Receipt

  1. Tracking Your Order:

    • You can track your order status and location at any time through our website or provided tracking link.
    • If you encounter any issues or need assistance, please contact our customer service team.

  2. Receipt Instructions:

    • Please ensure someone is available to sign for the package during the expected delivery timeframe.
    • If you're not home during delivery attempts, the courier will typically leave a notice and arrange for a second delivery or provide alternative pickup options.

Returns and Refunds Policy

  1. Return Eligibility:

    • If you receive a defective product or it doesn't meet your expectations, please contact our customer service team within 30 days of receiving the item.
    • To facilitate your return request, ensure the product is unused and in its original packaging.

  2. Return Process:

    • Please contact our customer service team for detailed return instructions and a return authorization code (if applicable).
    • Return shipping costs may be borne by the customer unless the return is due to product quality issues or our error.

Contact Us

If you have any questions about our logistics policy or specific orders, please feel free to contact our customer service team. We are committed to providing you with support and assistance.